What UX Design is can be hard to define, as it covers many different roles. At it's core it's simply anticipating and meeting the needs of whoever is using a product, be it a website, mobile app, or even a physcial interface such as a car stereo. This is done by carefully planning layouts, content and instructions, and every other aspect of the product around the users' goals to aid them in their journey.
I like to describe what I do as removing frustrations or confusion associated with your interface, app or website, in order to give people a streamlined experience. A better user experience leads to a better customer experience.
UX design employs a range of different techniques for discovering, implementing and testing. The techniques I use vary from project to project, but the most common are listed below:
of mobile users reported difficulty interacting with a web page
of customers won't recommend a business with a poor website
of customers never return to a website with a bad user experience
Paul Dundon Systems Architect, Omnisis Ltd
Paul is extremely flexible and easy to work with. He's consistently produced work of the highest quality and showed an excellent understanding of our business needs.